Return and Refund Policy

Cusco Apus Tours Return and Refund Policies

At Cusco Apus Tours, we are committed to providing exceptional travel experiences with the highest transparency and professionalism. Below are our booking and refund policies to ensure that our clients are fully informed and satisfied with our services.

1. Booking Policies

Advance Booking: We recommend making reservations at least 30 days in advance to ensure availability and secure the best prices. Reservations made less than 30 days before the tour are subject to availability and special conditions.

Booking Confirmation: Once we receive your booking request, we will send you a confirmation email with the itinerary details, costs, and necessary requirements. It is important to review and confirm the accuracy of all information.

Deposit and Full Payment: A 30% deposit of the total amount is required at the time of booking to secure your spot. The remaining balance must be paid at least 15 days before the tour start date. We accept payments via bank transfer, credit cards, and other pre-agreed methods.

2. Cancellation Policies

Cancellation by the Client:

• Up to 30 days before the tour starts: 70% of the total amount paid will be refunded, with a 30% administration fee retained.
• Between 15 and 29 days before the tour starts: 50% of the total amount paid will be refunded.
• Less than 15 days before the tour starts: No refunds will be issued. In exceptional cases, the possibility of rescheduling the tour may be evaluated subject to availability.

Cancellation by Cusco Apus Tours:

• In the rare event that Cusco Apus Tours must cancel a tour due to unforeseen conditions, we will offer rescheduling at no additional cost or a full refund of the amount paid.

3. Modifications and Changes

Changes to the Itinerary: If you wish to make changes to your itinerary after confirming your booking, please notify us at least 15 days before the tour starts. We will do our best to accommodate your changes, although some modifications may incur additional costs.

Force Majeure Changes: In case changes are necessary due to extreme weather conditions, natural disasters, or other circumstances beyond our control, we will make the necessary adjustments to ensure your safety and provide the best possible service.

4. Refunds

Refunds will be processed using the same payment method used for the original transaction. The processing time for refunds may vary depending on the financial institution.

5. Contact

For inquiries, changes, or cancellations, please contact our customer service team at info@cuscoapustours.com or call +51 84 123 456.

At Cusco Apus Tours, our mission is to ensure that every trip is an unforgettable experience. We appreciate your understanding and cooperation in adhering to our policies, and we are here to help you plan an exceptional adventure in the wonderful destination of Cusco and the Andes.